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Purpose of the role:
To ensure effective support to clients for all Hitachi Construction Machinery through accurate inspection and forecast with a view to increase/have sustained repeat business.
Reports to: Service Manager
Branch: Kitwe
Key Duties and Responsibilities:
The Service and Parts Engineer will be required to perform the following tasks:
Technical Support
- Effectively Communicate to the Service Manager regarding the customer Call Plan and execution dates;
- Attend to technical enquiries and technical problems on machines to resolve product issues;
- Provide Reliable Service and Support and exceptionally high standard of technical support to the customers with mining, earthmoving, construction, quarry, and forestry industries. Consistently exceeding Customer expectations;
- Investigate into field information reports to identify notifications of serious problems;
- Determine the cause of problems and submit Field Information Report to factory to assist customer and provide accurate feedback;
- Provide technical support to customers (verbal and physical) to ensure products operate continuously;
- Provide Parts Supervisor parts required for quotation generation and stock availability and communicate with the Customer efficiently;
- Perform monthly machine inspections on Construction size equipment;
- Compile suggested parts lists for Customers based on individual requirements and communicate to Service Manager;
- Perform any ad-hoc projects on request.
Warranty Claims
- Ensure continuous checking of Field Information Reports to ensure Warranty Claims are processed timeously;
- Conduct trend analysis on all warranty claims to identify possible trends in breakdowns;
- Act as first judge support on all warranty claims to ensure accurate claims are processed;
- Ensure to confirm costs recovery through machine inspections .
Safety Assurance
- Comply with safety policies and regulations at all times;
- Correct PPE worn as per safety policy;
- Daily assessments performed to ensure good housekeeping.
Qualifications & Experience
- Must have a full Grade 12 certificate
- Must have a minimum of a Heavy Equipment Repair (HER)/ Mechanical Engineering Technologist Diploma or equivalent.
- Must have a minimum of 3 years work experience in a similar field.
- HI-TEP Repair certification will be an added advantage
- Experience as a Repair Mechanic/Technician in Heavy Equipment industry (Medium to large).
- Member of Engineering Institution of Zambia (EIZ)
- Valid and unendorsed manual driver’s license
Job Specific Competencies
- Good Analytical Skills
- Good communication skills
- Good customer Relation
- Conversant with Report writing
If you meet the requirements above, email your detailed C.V, certified copies of certificates and cover letter in a single document to [email protected] with the Job Title as the subject, or send your application to:
The Human Resource Manager,
Hitachi Construction Machinery Zambia, Co. Ltd.
KK International Airport Road, Plot 2350/M
P.O. Box 30182, Lusaka.
The closing date for applicants is Sunday 20th August, 2023. Only shortlisted candidates will be contacted.
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