About The Company

BURN is working to create a world where cooking positively impacts all life on earth, by producing the world's most efficient cooking appliances.

About The Role:

BURN is looking for an IT Officer who will be responsible for managing and maintaining the organization's information technology systems. The individual will play a critical role in ensuring the smooth operation of the organization's IT systems, providing technical support to users, implementing security measures, and managing IT projects and infrastructure.

Duties and responsibilities:

• Monitor network and system performance to ensure smooth operation.

• Provide technical support to end-users, training, and support to call centre employees on the use of call centre equipment and software and resolve any IT-related queries.

• Liaise with the Head Office IT department to ensure that remote site systems are compliant with company policies and procedures.

• Install, configure, and maintain call centre equipment, including computers, phones, and other peripherals.

• Monitor and maintain call centre software & hardware, including call centre platforms, ticketing systems and other applications.

• Diagnosing and fixing problems or potential problems within the network and its hardware, software, and computer systems.

• Maintain IT inventory for all IT assets within the organization and conduct regular preventive maintenance on all IT assets and log the same.

• Preparing regular reports on IT support issues, incidence logs, and any other relevant report that may be asked by the supervisor.

• Providing technical support to field teams from various projects.

• Provide support in setting up & conducting end-user training for all relevant IT platforms.

• Ensuring all IT infrastructure e.g., Network, CCTV Surveillance & biometric systems are functional and liaising with vendors for regular maintenance.

• Any other duties as assigned by the supervisor.

Skills and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.

• 2 years of experience in IT support or related roles.

• Working experience with 3CX.

• Working technical knowledge of current network protocols, operating systems, and standards.

• Experience with Microsoft Windows Server and client operating systems, Active Directory, and Microsoft Office Suite.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

• Must be an English speaker.

• Ability to work independently and manage multiple tasks simultaneously.

• Working experience with Microsoft SharePoint.

• Excellent technical knowledge of network, PC hardware & software, including Microsoft’s cloud platform.

• Hands-on hardware troubleshooting experience.

• Willingness to learn on the job, ability to prioritize tasks, and efficiently manage time.

• Availability to work occasional after-hours and weekends for IT-related projects.

• Ability to maintain open communication & positive working relationship with staff.

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees

How To Apply