Job Details
Sports Betting CUSTOMER CARE AGENTS AND SUPERVISORS:
REQUIREMENTS:
- Experience- 3 years in related field and above
- Must speak good English, Swahili
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GENERAL JOB RESPONSIBILITIES
·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
·        Keep records of customer interactions, process customer accounts and file documents
·        Follow communication procedures, guidelines and policies
·        Take the extra mile to engage customers
·        Identify and assess customers’ needs to achieve satisfaction
·         Build sustainable relationships and trust with customer accounts through open and interactive communication
·         Provide accurate, valid and complete information by using the right methods/tools
·        Meet personal/customer service team sales targets and call handling quotas
APPLY THROUGH – [email protected] ,
Or you may deliver your applications at KING CASINOÂ 2nd Floor, Palm village, Mikocheni (Warioba Street).
Your Applications must include the
- Detailed CV
- Application letter
- Local government letter
- 2 recent passport size
- Referees letter
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